Ringwell Business Phone

Ringwell Business Phone ("Ringwell") is a business phone app made by IA SYSTEMS, Rue de Russie, Tangier, Morocco ("we"). It connects your phone or computer to your organization's phone system, so you can make and receive work calls on your extension. Your organization (your employer, or the company that gave you a setup link or code) decides who gets an account, and manages the phone system.

This policy covers Ringwell for iPhone, iPad, Android, Mac, Windows and Linux.

What Ringwell uses, and why

• Your phone account. When you scan, paste or type a setup link or code (or, on a computer, enter your extension and password), the app receives your organization, extension number and SIP password. It stores them encrypted on your device and uses them only to connect to your organization's phone system.
• Calls. To place and receive calls, the numbers you dial, the calls' signaling and the call audio go to your organization's phone system. Your device's IP addresses are also sent, to connect the call. Call audio is encrypted in transit. When a direct audio path is blocked by your network, the encrypted audio is relayed through our relay server. Ringwell does not record calls. The phone system keeps call records (numbers, times and durations), as any phone system does, and may offer features such as voicemail or call recording, which your organization controls.
• Push notifications (phones and tablets only). So your phone can ring when the app is closed, the app sends a push token (an identifier from Apple or Google) to our push service, together with your extension. Apple (Apple Push Notification service) or Google (Firebase Cloud Messaging) deliver these notifications. An incoming-call notification carries the caller's number and name, so it passes through Apple's or Google's servers.
• Call-quality reports. After each call, the app sends our service a short technical report: call identifiers, direction and result, start time and duration, network type, packet loss, jitter, delay, an estimated quality score, the audio codec, the app version, the operating system version and the device model. It contains no audio, no phone numbers and no names. We use it only to find and fix call-quality problems.
• Microphone. Used only during calls.
• Contacts (phones and tablets, optional). If you allow it, the app reads your contacts so you can call them and see their names. Your contacts stay on your device and are never uploaded.
• Camera (phones and tablets only). Used only to scan your setup QR code. No images are kept or sent.

We don't show ads, we don't sell data, and we don't use third-party analytics or tracking.

On a computer (Mac, Windows and Linux)

The desktop apps work the same way, with these differences:

• Your account is stored encrypted on the computer: in the macOS Keychain, the Windows Credential Manager, or the Linux system keyring.
• They stay connected while they run, so they don't use push notifications and send no push token.
• Call-quality reports carry the same technical figures, with no phone numbers, names or audio. They include the computer's operating system version and model, and the network type (Ethernet, Wi-Fi or other).
• The microphone is used only during calls.
• They don't read your contacts or use the camera.

Who receives it

• Your organization's phone system, operated by IA SYSTEMS or by your organization.
• Apple and Google, to deliver push notifications to phones and tablets, under their own privacy terms.
• OVH, the hosting provider where our servers run (data centre in Strasbourg, France).

We don't share your data with anyone else, except where the law requires it.

How long we keep it

• Push tokens: until you sign out, the token stops working, or your organization removes your account.
• Call-quality reports: in a log of limited size; the oldest reports are deleted automatically as new ones arrive.
• Call records on the phone system: as set by your organization.

Your choices and rights

• Sign out in the app's settings to remove your account (and, on phones, your push token) from that device. Uninstalling the app also removes everything it stored.
• You can turn off microphone, contacts and camera access in your device's settings; calls need the microphone.
• To access, correct or delete data about you, contact your organization's administrator, or us at info@ias.ma. You can also contact Morocco's data protection authority, the CNDP (www.cndp.ma), or your local data protection authority.

Security

Connections are encrypted: TLS for signaling and our services, and DTLS-SRTP for call audio. Each device gets its own key, which can be revoked.

Children

Ringwell is a business app and is not meant for children.

Changes

We'll update this page when the app's use of data changes, and change the date at the top.

Contact

IA SYSTEMS, Rue de Russie, Tangier, Morocco. Email: info@ias.ma. Website: https://ias.ma